FAQs

Unfortunately, we no longer ship Mimosa Hostilis to the United States. Due to recent changes in US shipping and import procedures, we have had to discontinue our US operations. We are no longer able to reliably ship Mimosa Hostilis from our Netherlands warehouse to US addresses. Our US warehouse has also been permanently discontinued and…

United States – Registered shipping with USPS Yes! During checkout, customers from the USA will see registered USPS shipping option. We have many returning customers from the United States, and Mimosaroot.com is fully specialized in shipping Mimosa Hostilis root bark to the U.S. market. Your order is shipped quickly and securely from our U.S. warehouse…

We hope you’re happy with your purchase! However, if you wish to return an item, no problem – we’ve made it simple. You can return your order within 14 working days for either a refund or a credit note.Refunds are processed within 14 working days after we receive your returned item(s).All unused items must be…

Yes, we successfully ship Mimosa Hostilis root bark to the UK!Our post-Brexit shipping method is fully set up and working smoothly, with no delivery issues. Many of our UK customers regularly order Mimosa Hostilis root bark, for use as a natural dye and receive their parcels safely and on time.

Our European customers can choose to have their orders delivered to a DPD Pickup Point for convenience.Available pickup locations will be listed during checkout. Alternatively, you may also use the Poste Restante delivery option, if supported by your local postal service.This allows you to collect your parcel directly from the post office instead of receiving…

We’ve carefully sourced Mimosa Hostilis root bark from many different regions to find the very best quality available.After years of testing and experience, we’ve partnered with a local farmer in northern Brazil and an exceptional agriculturist from Oaxaca, Mexico – both deeply committed to the traditional and sustainable cultivation of Mimosa Hostilis. These trusted partners…

Update 5th of June 2021:  Since June 2021, shipping times have normalized. Shipments to the UK are usually delivered within 5 business days. Overseas shipments now typically arrive within two weeks. Information below can be disregarded: Our carriers previously informed us that, due to the global transport disruptions, standard shipping processes were not running as…

Don’t worry, we can handle this. Can I do something in between? We’re always happy to help and will make sure you get the best possible solution for your specific case.

Our system automatically sends you an email notification as soon as your tracking status changes to “Delivered.”If you haven’t received this email, don’t worry – we’re happy to help! In any case, we encourage you to contact us directly so we can check your order status and make sure your package has arrived safely.