We hope you’re happy with your item! But if you want to return something, no problem! You can return your item for a refund within 14 working days. We offer refunds and credit notes. Your balance will be refunded within 14 working days after you returned the item(s). Unused item(s) should be returned in their original packaging. Unfortunately, we are unable to offer a free return service. Returns must be made at your own cost. You will be responsible for the return (in case the package gets lost in the mail). We recommend using a trackable post service.
All claims are considered by us with all responsibility and seriousness. If you have any complaints regarding shipping or packaging, please send them to the email address given below*, including the order number and clear photos of the original packaging.
Refunds for the orders shipped during COVID, especially using sea-freight, are made if your order hasn’t received a tracking update in 3 months.
If the package was returned to us or couldn’t be delivered because of an incorrect/incomplete address due to a mistake of a customer, we can reship your order free of charge or proceed with a refund excluding shipping costs.
* For questions, claims, or concerns, please send an email to [email protected]