Get in touch

About our values and stellar customer support

We strongly believe that we are like minds here, and together with our dear customers and our dear suppliers, we form a tight community with shared values. At Mimosaroot.com we treat each of our clients individually, with respect, and according to their needs. We are very proud to offer you the best product on the market and our unparalleled service support. We practice what we preach and you get a 100% satisfaction guarantee.

If you have any questions, any difficulties working with the website, or would like to give us feedback or a comment on any matter, please, contact us. We are very glad to build a connection with our customers and improve our services!

Please, keep in mind that it’s a violence-free space, we believe that every issue can be explained and resolved in a friendly and respectful way.

 

Customer Service

EU Phone: +31853037628

US Phone: +19252437267

We are available from 9:00 am to 6:00 pm (Central European Time (CET)), primarily for voicemail, as we focus on carefully completing your orders. It’s best to send us an email, and we’ll respond as soon as possible— typically within a working day!

Need Help With Your Order?

Use the form below or send us an email. Or write us directly at [email protected]. If you haven’t received a confirmation email, please be so kind and check the spam or promotion folder first.

Office

Mimosaroot.com part of Brazilianbotanicals B.V.
Hondiusstraat 28H
6827DE, Arnhem, Netherlands

EU Phone: +31853037628
US Phone: +19252437267 [email protected]m

Currently awaiting return email or call

Just bought a kilo for the first time with you. 870 grams, IN the package still, so powder itself probably 850-860 [...]

Response from the company

Dear Joshua, Thank you for your review and for acknowledging the quality of our product. We truly appreciate it! Regarding the quantity, we can confirm that your purchase was exactly 850 grams, as stated at checkout. We have sent you three emails with the supporting documents and invoice, an SMS requesting an update to your review via the Kioyh system, and attempted to call you, but unfortunately, we haven’t received a response. We hope that you are enjoying our product so much that you simply haven’t had the time to get back to us! 😊 If that’s the case, we completely understand. However, should you have any further concerns, please don’t hesitate to reach out and check your email. Many blessings, Eliza

- Ocala

Great service! Amazing product!

Just doing my part and leaving a review. This company is amazing and has great service. I live in Hawaii so it [...]
- Maui

Hiccup with shipping but speedy service

I ordered some shredded bark for my buddy who tie dyes for christmas. Unfortunately I ordered it too late and there was [...]
- Kennesaw

I did not receive the product

I did not receive the product

Response from the company

Dear Hasan, thank you for your order! It was placed 2 weeks ago, and the travel to Turkey takes 2 to 3 weeks outside of the holiday season. As we already discussed last week, if the parcel does not arrive, we can issue a reshipment or refund. Have an amazing day! Sincerely, Eliza

- türkiye

Poor

Never received order

Response from the company

We shipped your order twice, the reshipment is on its way, but delayed. We kept you updated and also provided you with a refund. But yet, you cannot let it go and leave a negative review on our website after a week from the last conversation point. Like not even 2 stars, but 1. We hope that the World will surprise you with its kindness one day so that you can shine bright! Many blessings, Eliza

- Beaverton michigan

Stellar

I ordered a product from Mimosaroot and unfortunately, it got lost in the mail and didn't arrive for nearly four months. I [...]
- Seattle

Best natural dye on the market

Delivery took a long time, but was well worth the wait. I´m enjoying the results and will order again in the [...]
- Costa Rica

It has been over 40 days since ordering

The chaotic and quite frankly vague shipping process has been stressful and uninformative. I still haven’t received shipment although being promised it’s [...]
- Los angles

Took awhile to come but it was well worth the wait

Other than waiting time for it to get delivered it's Great quality I would recommend it to my friends
- St paul

THese are honest good people.

Product is excellent. they follow through with any problem. I don't care what anyone say. i have had problems with shipment. [...]
- ventura

Top quality Mexican 3% every time

Been using your product for a few years now,and the results are always consistent when Dying My T-shirts. I have recommended your company [...]
- Airdrie,scotland

Never going anywhere else!

Absolutely amazing and quick! I'm never going anywhere else! I would give you a 100 stars if I could. Thank you so [...]
- Reno

Customer for life

Usps lost my order 2x and this lovely person Eliza Customer Service & Sales went above and beyond to [...]
- arlington

Excellent customer service and top quality dye

UK order took 7 days tracked. Can't ask for much more. No issue receiving via Royal Mail. Dye power is extremely fine and [...]
- Glasgow

Very professional, trustworthy, and committed company.

Soooooo happy with everything I was looking for at this company! Recently through 2 different vendors, I had paid for a product [...]
- Las Vegas

Amazing Product with amazing results

I have purchaseD from this coMpany mulTiple times and plan to make more purchases in the future. great customer service and great [...]
- Tallahassee

It took some time to get here but the packaging and product A++!!!

This was my first order from this site. I am very happy with the product and will recommend them as well as [...]
- VANCOUVER

Still waiting.

It says in the shipping description to give them 12 to 21 business days(but usually much faster) I ordered on the 7th [...]
- Hot springs
752 customers rate us with a 9.5/10

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Instagram

Mimosa Hostilis bark exposing the root for harvest
Mimosa Hostilis bark stripped with axe brazil
Mimosa Hostilis bark stripping the bark from root
Mimosa Hostilis bark stripping the bark from root by hand
Mimosa Hostilis root bark tree brazil big
Mimosa Hostilis inner root bark checked for quality
Mimosa tenuiflora Jurema Preta tree
Harvesting from the Mimosa Hostilis root bark tree
Mimosa Hostilis tree upclose
Mimosa hostilis inner root bark whole pieces
Mimosa Hostilis root bark three in brazil