Get in touch

About our values and stellar customer support

We strongly believe that we are like minds here, and together with our dear customers and our dear suppliers, we form a tight community with shared values. At Mimosaroot.com we treat each of our clients individually, with respect, and according to their needs. We are very proud to offer you the best product on the market and our unparalleled service support. We practice what we preach and you get a 100% satisfaction guarantee.

If you have any questions, any difficulties working with the website, or would like to give us feedback or a comment on any matter, please, contact us. We are very glad to build a connection with our customers and improve our services!

Please, keep in mind that it’s a violence-free space, we believe that every issue can be explained and resolved in a friendly and respectful way.

 

Customer Service

EU Phone: +31853037628

US Phone: +19252437267

We are reachable from 9:00 am till 6:00 pm (Central European Time (CET)). In case no one picks up, because we are carefully completing your orders, you can then either leave a voicemail or write us an email. We will get back to you as soon as possible. If it is during our business hours we usually get back to you within 2 hours!

Need Help With Your Order?

Use the form below or send us an email. Or write us directly at [email protected]. If you haven’t received a confirmation email, please be so kind and check the spam folder first.


Office

Mimosaroot.com part of Brazilianbotanicals B.V.
Hondiusstraat 28H
6827DE, Arnhem, Netherlands

EU Phone: +31853037628
US Phone: +19252437267 [email protected]m


Very professional, trustworthy, and committed company.

Soooooo happy with everything I was looking for at this company! Recently through 2 different vendors, I had paid for a product [...]
- Las Vegas

Amazing Product with amazing results

I have purchaseD from this coMpany mulTiple times and plan to make more purchases in the future. great customer service and great [...]
- Tallahassee

It took some time to get here but the packaging and product A++!!!

This was my first order from this site. I am very happy with the product and will recommend them as well as [...]
- VANCOUVER

Still waiting.

It says in the shipping description to give them 12 to 21 business days(but usually much faster) I ordered on the 7th [...]
- Hot springs

The BEST. Proven by research!

As a recent newcomer to home dyeing I have been buying my dye from other sources, with reasonable success. After reading some of [...]
- Denny

The BEST. Proven by research!

As a recent newcomer to home dyeing I have been buying my dye from other sources, with reasonable success. After reading some of [...]
- Denny

The BEST. Proven by research!

As a recent newcomer to home dyeing I have been buying my dye from other sources, with reasonable success. After reading some of [...]
- Denny

The BEST. Proven by research!

As a recent newcomer to home dyeing I have been buying my dye from other sources, with reasonable success. After reading some of [...]
- Denny

The BEST. Proven by research!

As a recent newcomer to home dyeing I have been buying my dye from other sources, with reasonable success. After reading some of [...]
- Denny

Fast delivery, nice packaging

Shipped to the US within reasonable time of order 14 days actually without error packaging is nice The die seems pretty fresh [...]
- Nrthgaus

Phenomenal experience!

A shop run by a young couple who absolutely know what they're doing. Eliza is a very patient woman who will help you [...]
- ludhiana

Customer service is phenomenal

1,2,3,4,5,6th purchases we're of terrific quality . There was an issue with the 7th purchase but when I contacted customer service [...]
- Ithaca

Top Quality, Best Price, Excellent Customer Service!!

I mistakenly ordered Mexican instead of Brazilian MHRB, but customer service responded quickly to my inquiry to ensure that I would receive [...]
- Tampa

Wrong product.

I order 1 and they gave me a different 1 and then told me it's the same they just switched labels... thats [...]
- GREELEY

Excelent Producnt

Very little else to say. I've ordered from a variety of vendors over the years and will never order anywhere else. BTW, [...]
- Acworth

Good quality dye, exactly what I paid for 😉

Bought 100 grams, very nice stuff
- London

Excellent customer service

These people have great customer service and there products are amazing.
- Monroe

Seismically Profound

Absolutely perfect, always arrives safely, I’ve gotten 850 grams twice, great quality, nothing bad to say.
- Marion
738 customers rate us with a 9.5/10

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