Any questions?

We’re here to help!

Frequently
Asked
Questions

If you cannot find an answer to your question in our FAQ, you can always contact us
and we will be with you shortly.

YES, we do ship mimosa to the US! in fact we sometimes even have our stock located domestically in the US, Mimosaroot is becoming a real US vendor! Make sure to pick the variant that says between brackets (shipped from US warehouse) If its not available don’t worry our shipments that are shipped from Europe are just as reliable and quick. We have many returning customers from the United States. Shipping is very reliable secure and quick. Our costumers really praise us because our reliable shipping. Please see the current transit time at the checkout.

Yes, we have been sending Mimosa root bark to the UK with great success. The post-Brexit delivery method is set up and working with no issues. We have a lot of UK customers using our natural dyes 😃

You could either delete your cookies or open an incognito tab to solve this problem.

Our system automatically sends you an email, when the tracking status changes to “Delivered”. You haven’t received it? We are happy to help! And in any case, encourage you to contact us.

  1. Our shipments are discreet, so sometimes it’s not fully clear, that the parcel is from us. If you need specifications, please send us an email.
  2. Check your mailbox/door/hallway/garden/secret place for a parcel or for a note from your local post office. The note should provide you with further instructions.
  3. Look at the date and time of delivery, maybe one of the household members received it for you.
  4. Please, check your address in the confirmation email. If it was incorrect and delivered to the address stated in the email (not yours), we are kindly asking to collect it from the address provided.
  5. Contact your local post office (not the general hotline). They should provide you with helpful info, as who delivered the parcel and POD (proof of delivery).
  6. If your parcel was misdelivered, you can request the carrier to retrieve the package and redeliver it to the correct address.
  • USPS:
    • Sometimes USPS system announces “Delivered” status prematurely, please wait another business day.
    • Couriers are trained to hide your package from sight of a potential thief. That’s why contacting local post office can be handy.
    • If there are still no signs of a package, we consider it as stolen or lost. Please, file a claim with USPS.
  •  DPD:
    • Please look at the postbox/checkthe DPD website for a note from a courier if you package was delivered to the neighbour or a pickup point.
    • No success? Please, write us an email, we will demand info from DPD (incl. GPS coordinates at the moment of delivery).

Don’t worry, we can handle this.

  1. If you spotted a mistake or mistype, please let us know ASAP via email or phone. Before the order is shipped, we can change your address right away.
  2. After your order has been shipped out, unfortunately, we cannot change or re-route the shipping address (for DPD shipments different rules apply, they can be re-routed).
  3. We will reship your order free of charge as soon as the tracking shows that it is returned to the sender. Refund is also possible, excluding shipping costs.
  4. Same rules apply if you moved while package was in transit, or in a case of force majeure.

Can I do something in between?

  1. We advise to keep an eye on the tracking. You can call your post office before the package arrives to notify them that it’s your package, so they can hold it at the post office. Or ask them to forward the package to your new address. Postal services do not charge for their forwarding service.
  2. If you know the people at the address on your order you can contact them and ask to either refuse the package or to collect it from them after the delivery.

We are always there to assist you and provide the best solution in every particular case.

United States – Registered shipping with USPS

During checkout customers from the USA can choose registered shipping.

We have many returning customers from the US. In fact Mimosaroot.com has fully specialised themselves in sending Mimosa Hostilis to their US customer base. The sacred plant travels either quickly and reliably to our costumers trough international registered letters of up to 2kg’s (Shipped with the German post –> transferred to USPS upon arrival in the US), or if there is sufficient stock directly from our US warehouse in Pennsylvania. As you know Mimosa Hostilis root bark is fully legal in the US. So you don’t have to bother yourself with buying at a US vendor. Shipments to the US typically arrive between 10 and 15 days after dispatch. Please, see current transit times at the checkout.

UK – Royal Mail

Registered shipments are shipped with Deutsche Post, which are then transferred to the Royal Mail. Transit time to the UK with Royal Mail: 5-7 business days. These shipments experience no delays. After you have completed your order a Royal Mail tracking number will be provided and can be used to track your order all the way to your doorstep.

Europe – Registered shipping

All orders within Europe are shipped with DPD, a reliable partner that does not transfer your order to another carrier. During checkout, you will have the possibility to have your order delivered to your nearest DPD Pickup point as well. We also offer to ship small packages with a national post to reduce the shipping costs for you.

Delivery time calculator

Shipments within Holland

Shipments within Holland are shipped with PostNL or DPD, products below 450 grams are shipped by mailbox package (automatically selected during checkout).

Good to know:

  • Orders with registered shipping that are made from Monday to Friday before 3:00 pm GMT+2 are shipped out the same day.
  • Your privacy is paramount to us and our discreet packaging guarantees that you are the only one getting excited by the parcel – to others it will look plain boring.
  • The only markings on your parcel are your address label on the front and a postal/parcel service sticker.
  • You will receive a track & trace code.

Our European customers can make use of DPD service points to have their order delivered to one of the Pickup points (will be listed at the checkout).

Of course, it is possible to pick up an order at our home base in Utrecht, the Netherlands. We don’t have a physical shop, so you will have to make your order online. Pick-up can only be done by appointment.

Update 5th of June 2021:  Since June 2021 we have seen that shipping has normalized, overseas shipments arrive usually within two weeks. Shipments to the UK within 5 business days.

Information bellow can be disregarded:

Our carriers have informed us that the current global situation has meant that their standard processes are not running as normal. There are fewer transport aircrafts flying and as a result, some orders are waiting to be shipped out from the international mail centers. Fewer flights also mean that packages are being rerouted via different postal hubs once they reach the US. Disruptions within the US to the USPS system could mean further delays.

Registered shipments in Europe shipped with DPD experience little to no delays, except for some parts of Northern Italy.

We have been reassured by our couriers, and also by our customers, that our packages are being delivered but we are not able to monitor their progress, nor are we able to predict exactly how long they may take to reach their destinations.

At this point, all we are able to do is to ask for your patience and understanding. Until the global situation stabilizes and processes start to normalize, we are going to have to ask that you wait a little longer for your order to arrive.

We appreciate the obvious frustration caused by this situation. Please rest assured that we are committed to you receiving your order as quickly as possible and that we are monitoring the situation and adapting our shipping methods as required.

We have imported Mimosa from many different areas to find out which is the best, we’ve finally settled with a local farmer from the north of Brazil and an amazing agriculturist from Oaxaca (Mexico), who are only supplying the highest Quality Mimosa Root Bark. These people are so dedicated to their work and to Mimosa culture, that we cannot be happier to offer you Mimosa Hostilis root bark harvested by their caring hands.

We hope you’re happy with your item! But if you want to return something, no problem! You can return your item for a refund within 14 working days. We offer refunds and credit notes. Your balance will be refunded within 14 working days after you returned the item(s). Unused item(s) should be returned in their original packaging. Unfortunately, we are unable to offer a free return service. Returns must be made at your own cost. You will be responsible for the return (in case the package gets lost in the mail). We recommend using a trackable post service.

All claims are considered by us with all responsibility and seriousness. If you have any complaints regarding shipping or packaging, please send them to the email address given below*, including the order number and clear photos of the original packaging.

Refunds for the orders shipped during COVID, especially using sea-freight, are made if your order hasn’t received a tracking update in 3 months.

If the package was returned to us or couldn’t be delivered because of an incorrect/incomplete address due to a mistake of a customer, we can reship your order free of charge or proceed with a refund excluding shipping costs.

* For questions, claims, or concerns, please send an email to [email protected]

You must be 18 years of age or older to place an order. We assume each completed order to be in compliance with this term.

You can expect your order to be packed in a mailbox, envelope, or a bigger box with no reference to our website. Only carrying the obligatory things as addressee and sender. Basically, it is just a very normal parcel which will draw no attention.

During the checkout you have the availability to pay with cryptocurrencies, we support more than 70 different cryptocurrencies. Payments are made trough Coingate, Coingate is a third-party service. Invoices that are under paid will be automatically refunded by them, we cannot influence that directly unfortunately. We therefore ask you to pay the exact amount in cryptocurrencies that is shown is the confirmation. Please take into account any exchange fee that are calculated by your wallet or exchange.

How to get started with Bitcoin? Click here for more info about bitcoin.

Where to purchase Bitcoins?

You can buy your bitcoins on different websites, you can use different payment methods, including a credit card to purchase bitcoins.

To buy Bitcoins with ideal or Bancontant use the following website: https://bitonic.nl/en/ (Dutch-based) or https://www.coinbase.com/ (US-based)

During the ordering process, you can choose the payment option which suits you best.

We accept almost all common online payment options. Such as payment to our bank accounts, several electronic payment methods, Credit-cards, Bank Transfers, Sofort (DE), Giropay (DE), iDEAL (NL), Mistercash (BE), and of course Bitcoin

Our fresh harvest Guarantee works as follows:

  1. High product rotation

    Here at Mimosaroot we make sure to have a very high rotation of our Mimosa Hostilis stock. We harvest exactly the right amount to get us through the month. This allows us to get the bark shipped out to you just shortly after the harvest, drying, and milling process. Thus making sure that all valuable ingredients in the bark are being properly preserved.

  2. Proper storage and packaging

    The bark is stored in a humidity-controlled environment to prevent it from getting damp, right after the milling process the bark gets packed in airtight bags to prevent the bark from being exposed to moisture or other containments.

  3. Buy the product

    Please buy the product to convince yourself of the outstanding quality and properties that our Mimosa Hostilis inner root bark has to offer. You will not regret!
    Check here our Brazilian powdered Mimosa
    And here our Mexican variant

  4. Not fresh enough?

    We will gladly send you a replacement at no extra charges. We truly stand behind our product and would like our costumers to be happy!

Of course we will fully reship your initial order at zero charges! We want all our costumers to have a great experience with us, we personally make sure that every customer of Mimosaroot.com receives their beloved Mimosa Hostilis at all times! If you think that your shipment got lost, simply contact us