YES, we do ship mimosa to the US! Mimosaroot is now an official U.S. vendor!
When ordering, make sure to select the variant labeled (shipped from US warehouse) for fast and secure domestic delivery.

Please note: Only Mimosa Hostilis root bark powder is available for shipping to and within the United States.
Due to import regulations, shredded or whole root bark cannot be shipped to U.S. addresses as of January 2025.

Our U.S. shipping is reliable, secure, and quick.
Transit times are displayed at checkout, and during peak periods, some minor delays can occur. This is completely normal.
We always allow a maximum delivery window of 2 weeks for your package to arrive safely.

If you are looking for a specific shipping method or express delivery, please send us a message. We’ll be happy to check it for you and offer solutions if possible.

Yes, we successfully ship Mimosa Hostilis root bark to the UK!
Our post-Brexit shipping method is fully set up and working smoothly, with no delivery issues.

Many of our UK customers regularly order Mimosa Hostilis root bark, for use as a natural dye and receive their parcels safely and on time.

Please note: for the United Kingdom, we currently ship only the shredded and whole root bark versions. Powdered Mimosa Hostilis is not available for UK delivery.

Due to German legislation, we are unable to ship plant material from the Mimosa Hostilis tree to end customers in Germany.
Please check the available European destinations at checkout to see where delivery is currently possible.

Mimosa Hostilis root bark is a natural plant material (the inner root of the Mimosa tenuiflora tree) traditionally used for herbal, cosmetic, and natural dyeing purposes.
However, laws regarding the purchase, possession, and import of Mimosa Hostilis differ from country to country.

To comply with local regulations, we currently do not ship to end customers in the following countries:

🇧🇬 Bulgaria
🇨🇦 Canada
🇫🇮 Finland
🇫🇷 France
🇩🇪 Germany
🇮🇷 Iran
🇮🇹 Italy
🇱🇧 Lebanon
🇱🇹 Lithuania
🇳🇴 Norway
🇵🇱 Poland
🇷🇪 Réunion
🇷🇺 Russia
🇨🇭 Switzerland
🇹🇼 Taiwan
🇺🇦 Ukraine

We strictly follow country-specific import laws and postal regulations to ensure safe and legal delivery of all Mimosa Hostilis products.

If you experience any empty cart issues during checkout, please try the following steps:

1. Use a standard browser such as Google Chrome (avoid Tor or similar browsers).
2. Delete cookies and clear your browser cache in the settings.
3. Restart your browser.
4. Allow cookies on our website.
5. Alternatively, open a new Incognito / Private tab.
6. If the issue persists, repeat steps 1–5 on another device.

Following these steps usually resolves most checkout and payment errors.

Our system automatically sends you an email notification as soon as your tracking status changes to “Delivered.”
If you haven’t received this email, don’t worry – we’re happy to help!

In any case, we encourage you to contact us directly so we can check your order status and make sure your package has arrived safely.

1. Our shipments are always discreet, so sometimes it may not be immediately clear that the parcel is from us.
2. If you need shipping details or sender specifications, please email us, and we’ll be happy to help.
   
   Before contacting us, please go through the following checklist:
3. Check your surroundings: mailbox, doorway, hallway, garden, or any usual drop-off spots where parcels might be left.
4. Look for a delivery notice from your local post office. The note should include instructions on how to collect or schedule redelivery.
5. Verify the delivery date and time. Perhaps another household member accepted the parcel on your behalf.
6. Double-check your address in the order confirmation email.
   • If the address was entered incorrectly and the package was delivered to that address, please try to collect it from that location.
7. Contact your local post office directly (not the general hotline). They can provide details such as who delivered the package and a Proof of Delivery (POD).
8. If your parcel was misdelivered, you can request the carrier to retrieve and redeliver it to the correct address.
   
   Following these steps usually helps locate the package quickly. If the parcel still cannot be found, contact us, and we’ll assist you with the next steps.

• USPS:
  • Sometimes the USPS tracking system marks a parcel as “Delivered” prematurely. In such cases, please wait one additional business day, as the package often arrives shortly afterward.
  • Couriers are trained to place parcels out of sight to protect them from potential theft – this means your package may be hidden nearby. That’s why it’s often helpful to contact your local post office directly, as they can check where and how the delivery was made.
  • If, after these steps, there are still no signs of your package, it is considered lost or stolen. In that case, please file a missing parcel claim with USPS so the situation can be properly investigated.

• DPD:
  • First, please check your mailbox and the DPD tracking page for a note from the courier. Your package may have been delivered to a neighbour or a DPD Pickup Point.
  • If you still can’t locate the parcel, please email us. We will request detailed delivery information from DPD, including the GPS coordinates recorded at the time of delivery.
  • This helps us quickly identify where the parcel was left and take the next appropriate steps to resolve the issue.

Don’t worry, we can handle this.

1. If you notice a mistake or typo in your shipping address, please contact us as soon as possible by email or phone/voicemail.
2. If your order has not yet been shipped, we can update your address immediately before dispatch.
3. Once the order has been shipped out, we unfortunately cannot change or re-route the address.
   Exception: for DPD shipments, address rerouting may be possible through DPD’s online portal.)
4. If the package is returned to the sender, we will reship your order free of charge as soon as it arrives back to us.
5. Alternatively, we can issue a refund excluding shipping costs.
6. The same rules apply if you have moved while the package was in transit, or in the event of force majeure (unforeseeable delivery circumstances).

Can I do something in between?

1. We recommend keeping a close eye on your tracking information.
2. Call your local post office before the package arrives to inform them it’s your parcel and ask them to hold it for pickup.
3. Alternatively, request that the postal service forward the package to your new address – most postal providers offer this free of charge.
4. If you know the residents at the address listed on your order, you may also contact them directly and ask them to either refuse the delivery (so it returns to us) or hand it over to you once it arrives.
5. These steps often help resolve issues without delay and before the parcel is returned to the sender.

We’re always happy to help and will make sure you get the best possible solution for your specific case.

United States – Registered shipping with USPS

Yes! During checkout, customers from the USA will see registered USPS shipping option.

We have many returning customers from the United States, and Mimosaroot.com is fully specialized in shipping Mimosa Hostilis root bark to the U.S. market. Your order is shipped quickly and securely from our U.S. warehouse in Pennsylvania, ensuring fast and reliable delivery.

As you know, Mimosa Hostilis root bark is fully legal in the US. , so you can confidently order from us without the need to search for another U.S. vendor.

Shipments within the U.S. typically arrive within 3–5 business days after dispatch.
Current estimated delivery times are always displayed at checkout.

Please note: occasional delays during peak periods may occur, and we allow up to 2 weeks for the parcel to arrive.
For larger orders or during peak periods, we may ship with signature upon delivery for extra security.

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UK – Royal Mail

All registered shipments to the United Kingdom are sent via PostNL and then transferred to Royal Mail for final delivery.
The average transit time to the UK is 5–7 business days, and these shipments typically experience no delays.

Once your order is completed, you will receive a Royal Mail tracking number, allowing you to track your parcel from dispatch to your doorstep with full visibility and reliability.

Europe – Registered shipping

All European orders are shipped with DPD, our reliable logistics partner that handles your parcel from start to finish.

During checkout, you can choose home delivery or have your package sent to your nearest DPD Pickup Point for extra convenience.

For smaller packages, we also offer national postal delivery options to help reduce your shipping costs while maintaining safe and timely delivery across Europe.

Delivery time calculator

Shipments within the Netherlands

All shipments within the Netherlands are sent with PostNL or DPD, depending on the order size and delivery option selected at checkout.

Orders weighing under 1 kg are automatically shipped as a mailbox package, allowing for fast and convenient delivery without the need for the recipient to be home.

Both PostNL and DPD ensure reliable and secure shipping for all Mimosa Hostilis products within the Netherlands.

Good to know:

• Orders with registered shipping placed Monday to Friday before 3:00 PM (GMT+2) are shipped out the same day.
• Your privacy is our priority: all packages are sent in discreet, plain packaging, so only you know what’s inside.
• The only markings on your parcel are the address label and the postal or parcel service sticker.
• Once your order has been dispatched, you’ll receive a Track & Trace code and link to follow your shipment every step of the way.
• Our system automatically sends you transit and delivery updates once your order is shipped. If you haven’t received any tracking information, please contact us directly, and we’ll make sure you receive the details.
• Please note that it is the customer’s responsibility to track and securely receive the package. If you experience any issues or concerns, contact us immediately, and we’ll do our best to assist and resolve the situation quickly.

Our European customers can choose to have their orders delivered to a DPD Pickup Point for convenience.
Available pickup locations will be listed during checkout.

Alternatively, you may also use the Poste Restante delivery option, if supported by your local postal service.
This allows you to collect your parcel directly from the post office instead of receiving it at home.

Yes, it’s possible to pick up your order at our home base in Arnhem, the Netherlands.
Please note that we don’t have a physical store, so all orders must be placed online in advance.

Pick-up is available by appointment only – once your order is ready, we’ll arrange a convenient time for collection.

Update 5th of June 2021:  Since June 2021, shipping times have normalized. Shipments to the UK are usually delivered within 5 business days. Overseas shipments now typically arrive within two weeks.

Information below can be disregarded:

Our carriers previously informed us that, due to the global transport disruptions, standard shipping processes were not running as normal.
With fewer transport aircraft available, some orders were delayed at international mail centers or rerouted through different postal hubs, particularly when reaching the United States.
This also affected USPS operations, resulting in occasional delays.

Registered shipments within Europe, shipped with DPD, generally experienced little to no delays, except in certain parts of Northern Italy.

We were reassured by both our couriers and customers that all packages continued to be delivered safely, although tracking updates and delivery times could not always be predicted accurately.

We greatly appreciated your patience and understanding during that period. Please rest assured that we have continued to improve our logistics, and our current shipping process is stable, fast, and reliable.

We’ve carefully sourced Mimosa Hostilis root bark from many different regions to find the very best quality available.
After years of testing and experience, we’ve partnered with a local farmer in northern Brazil and an exceptional agriculturist from Oaxaca, Mexico – both deeply committed to the traditional and sustainable cultivation of Mimosa Hostilis.

These trusted partners provide us with only the highest-quality Mimosa root bark, harvested with care, respect, and a genuine love for the plant.
We’re truly proud to offer you premium Mimosa Hostilis root bark grown and harvested by dedicated hands that honor its cultural and natural heritage.

We hope you’re happy with your purchase! However, if you wish to return an item, no problem – we’ve made it simple.

You can return your order within 14 working days for either a refund or a credit note.
Refunds are processed within 14 working days after we receive your returned item(s).
All unused items must be returned in their original packaging.

In some cases, we can offer a free return service – please contact us by email to check availability.
Normally, returns are made at your own cost, and you are responsible for the return shipment.
We recommend using a trackable postal service to ensure safe delivery.

All claims are handled responsibly and with care. If you have any complaints about shipping or packaging, please email us (using the address below) and include your order number and clear photos of the original packaging.

If your package is returned to us or undeliverable due to an incorrect or incomplete address provided by the customer, we can:

• Reship your order free of charge, or
• Refund your order minus the original shipping costs

* For questions, claims, or concerns, please send an email to [email protected]

Yes. You must be 18 years of age or older to place an order on our website.
By completing a purchase, you confirm that you meet this age requirement and are in full compliance with our terms and conditions.

Your Mimosa Hostilis root bark powder order is always packed discreetly and securely.
Depending on the quantity, it may arrive in a plain mailbox package or a standard shipping box, with no reference to our website or product contents.

The parcel includes only the required sender and recipient information, just like any regular delivery.
In short, your package looks completely ordinary and private, designed to draw no attention during shipping within the United States or abroad.

Yes! During checkout, you can choose to pay with cryptocurrency. We support over 70 different coins and tokens, including Bitcoin, Ethereum, Litecoin, and many more.

All crypto payments are securely processed through Coingate, a trusted third-party payment service.
Please note that underpaid invoices are automatically refunded by Coingate, and we unfortunately cannot influence or override that process.

To ensure a smooth transaction, always send the exact amount in cryptocurrency shown in your order confirmation on time.
Also, please take into account any exchange fees or network costs charged by your wallet or exchange when sending the payment.

How to get started with Bitcoin? Click here for more info about Bitcoin.

Where to purchase Bitcoins?

You can buy Bitcoin on many trusted cryptocurrency websites and exchanges.
Most platforms allow you to purchase Bitcoin using a credit card, debit card, bank transfer, or other local payment methods.

Once you’ve bought your Bitcoin, simply use it at checkout through our Coingate payment option to complete your order securely.

To buy Bitcoins with Ideal or Bancontant, use the following website: https://bitonic.nl/en/ (Dutch-based) or https://www.coinbase.com/ (US-based)

During the checkout process, you can choose the payment method that suits you best.
We accept almost all common online payment options, including:

• Credit and debit cards
• Bank transfers
• iDEAL (Netherlands)
• MisterCash / Bancontact (Belgium)
• Several secure electronic payment methods
• And of course, Bitcoin and other cryptocurrencies

All payments are processed through secure and encrypted channels to ensure safe and smooth checkout for every customer.

If your package appears lost in transit (with no tracking updates for at least 7 days) and/or we can clearly confirm this on the tracking page, we will reship your original order completely free of charge.

We want every customer to have a great experience with Mimosaroot.com, and we personally ensure that everyone receives their beloved Mimosa Hostilis root bark safely and reliably. If you believe your shipment might be lost, simply contact us, and we’ll take care of it promptly.

If your package shows the status “Delivered” but you haven’t received it, please follow the steps described in the “My package was marked as delivered, but I haven’t received it” section of this FAQ, or contact us for instructions and support.
Once these steps are completed and the package is confirmed as missing, you can file a missing parcel claim, and we will arrange a reshipment quickly and easily.

While it’s never a pleasant situation, rest assured – we will handle it for you with care and efficiency.