COVID-19 UPDATE

COVID-19 UPDATE

New update 14-05-2020 for our US customers

Starting from today we offer our 500g powdered MHRB variant for dispatch from our US warehouse! Please select the the following shipping method during checkout: ”Shipped from US warehouse”

For our UK & EU customers

Registered shipments shipped with DPD experience little to no delays, except for some parts of Northern Italy.

Transit time to UK: 2-3 working days

Transit time to the rest of Europe: 2-5 working days

New update 24-04-2020 for our US Customers

We have implemented a new premium shipping method with UPS for our US customers. It will cost $25 for a 3-4 day express. Shipments made to the major metropolitan area’s on the east coast usually receive their package the next working day.  This shipping method is now available during checkout.

New update 20-04-2020 for our US Customers

The following information is not applicable for new orders that make use of our new shipping method

We have been informed by our courier that most (not all) orders made between 27-03-2020  and 20-04-2020 have been transported by sea freight instead of plane, simply due to the unavailability of freight planes. We have been told that the first boat will reach the US on the 4th of may. Which means all our customers that selected regular mail during the former period (cheapest shipping option) should take a transit time of 31+ days into account. Disruptions within the US to the USPS system could mean further delays.

We have been reassured by our couriers, and also by our customers, that our packages are being delivered but we are not able to monitor their progress.

At this point, all we are able to do is to ask for your patience and understanding. Until the global situation stabilizes and processes start to normalize, we are going to have to ask you to wait quite a bit longer for your order to arrive.

 

We would also like to explain how you can get the most recent tracking info on your order.

For packages shipped with PostNL: you can track the status of your shipment directly on the website of the USPS with the tracking No. from the shipment confirmation email.
Please, copy-paste it manually in the following website https://tools.usps.com/go/TrackConfirmAction_input . More detailed tracking info can be obtained from the following website of PostNL https://www.internationalparceltracking.com/#/search

For packages shipped with Deutsche Post: you can track the status of your shipment directly on the website of the USPS with the tracking No. from the shipment confirmation email. Please, copy-paste it manually in the following website https://tools.usps.com/go/TrackConfirmAction_input . More detailed tracking info before order arrives in States can be obtained from the following
website of Deutsche Post https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB.</p>

We understand the frustration caused by this situation. And we are sorry for the inconveniences, we are going through this together with you. Please rest assured that we are committed to you receiving your order as quickly as possible and that we are monitoring the situation and adapting our shipping methods as required.

We guarantee that your package gets delivered, Mimosaroot.com has you covered. We would like to personally thank you in advance for your understanding and patience in this humanitarian crisis! Let’s support each other.

 

Be safe, keep your distance to others and wash your hands.

                                                       Together we can fight this pandemic!

Many blessings,

Koen & Eliza

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Keeping ahead of COVID-19

500g powdered Mimosa is now available for fulfillment from our US warehouse, that's right shipping directly from the US! For all other quantities we have implemented a new shipping method which is unaffected by COVID-19, it's a 3-4 day express to the US and the rest of the world for $25! Shipments made with our new express shipping method (UPS) and shipments made with DPD to the EU & UK still face no delays!