COVID-19 UPDATE

COVID-19 UPDATE

New update 13-05-2021 for US costumers:

Good news! shipments are travelling by air freight again, transit time 12-21 business days

New update 13-04-2021 for US costumers:

We got notified by our courier that due to COVID-19 some shipments shipped after March 24 are unfortunately travelling by sea freight instead of air freight. At the moment the expected transit time to the US is 60 days.

Update 30-01-2021

Shipping to the USA has normalized, we currently see transit times of 10 to 14 days.

Post-Brexit shipping to the UK is working reliable. transit time is 5 business days.

New update 13-10-2020

At this time, transport capacities to the US are considerably reduced. Please note that effective September 15, 2020, Deutshcepost will ship some products to the US via ocean freight. As a result, very lengthy transit times of at least 25 to 30 days should be expected. For destinations in the western United States or in remote regions, the transit time may be considerably longer.

For more information on delays for shipments to the US refer to the following link: https://www.deutschepost.de/en/c/coronavirus.html#

Or please refer to the following screenshot of the website of the German post:

New update 09-07-2020

Whe are not offering express shipments to the US anymore, just regular post. shipping is a bit slower but very reliable now. (transit time 14-21 business days)

Shipments within the EU and to the UK still face no delays, transit time 3 days

New update 16-06-2020

Whe finally have some new stock of  high quality Mimosa after our supplies have been cut of due to COVID-19, for shipments to the US we changed our courier to DHL express. (transit time 3-4 working days)

We have good news for our costumers that prefer to buy domestically, our US warehouse wil restock soon with 500g powdered Mimosa.

New update 14-05-2020 for our US customers

Starting from today we offer our 500g powdered MHRB variant for dispatch from our US warehouse! Please select the the following shipping method during checkout: ”Shipped from US warehouse”

For our UK & EU customers

Registered shipments shipped with DPD experience little to no delays, except for some parts of Northern Italy.

Transit time to UK: 2-3 working days

Transit time to the rest of Europe: 2-5 working days

New update 24-04-2020 for our US Customers

We have implemented a new premium shipping method with UPS for our US customers. It will cost $25 for a 3-4 day express. Shipments made to the major metropolitan area’s on the east coast usually receive their package the next working day.  This shipping method is now available during checkout.

New update 20-04-2020 for our US Customers

The following information is not applicable for new orders that make use of our new shipping method

We have been informed by our courier that most (not all) orders made between 27-03-2020  and 20-04-2020 have been transported by sea freight instead of plane, simply due to the unavailability of freight planes. We have been told that the first boat will reach the US on the 4th of may. Which means all our customers that selected regular mail during the former period (cheapest shipping option) should take a transit time of 31+ days into account. Disruptions within the US to the USPS system could mean further delays.

We have been reassured by our couriers, and also by our customers, that our packages are being delivered but we are not able to monitor their progress.

At this point, all we are able to do is to ask for your patience and understanding. Until the global situation stabilizes and processes start to normalize, we are going to have to ask you to wait quite a bit longer for your order to arrive.

 

We would also like to explain how you can get the most recent tracking info on your order.

For packages shipped with PostNL: you can track the status of your shipment directly on the website of the USPS with the tracking No. from the shipment confirmation email.
Please, copy-paste it manually in the following website https://tools.usps.com/go/TrackConfirmAction_input . More detailed tracking info can be obtained from the following website of PostNL https://www.internationalparceltracking.com/#/search

For packages shipped with Deutsche Post: you can track the status of your shipment directly on the website of the USPS with the tracking No. from the shipment confirmation email. Please, copy-paste it manually in the following website https://tools.usps.com/go/TrackConfirmAction_input . More detailed tracking info before order arrives in States can be obtained from the following
website of Deutsche Post https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB.</p>

We understand the frustration caused by this situation. And we are sorry for the inconveniences, we are going through this together with you. Please rest assured that we are committed to you receiving your order as quickly as possible and that we are monitoring the situation and adapting our shipping methods as required.

We guarantee that your package gets delivered, Mimosaroot.com has you covered. We would like to personally thank you in advance for your understanding and patience in this humanitarian crisis! Let’s support each other.

 

Be safe, keep your distance to others and wash your hands.

                                                       Together we can fight this pandemic!

Many blessings,

Koen & Eliza

 

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Keeping ahead of COVID-19

Update 13-05-2021 for US costumers: shipments are travelling by air freight again, transit time 12-21 business days POST BREXIT shipping to UK is fixed, transit time 6-7 business days