What is your return policy?

We hope you’re happy with your item! But if you want to return something, no problem! You can return your item for a refund within 14 working days. We only offer refunds. If you would like to exchange an item then we advise you to return the unwanted item and make a new order for the item(s) or size(s) you prefer. Your balance will be refunded within 14 working days after you returned the item(s). Unused item(s) should be returned in their original packaging. Unfortunately we are unable to offer a free return service. Returns must be made at your own cost. You will be responsible for the returning (in case the package gets lost in the mail). We recommend to use a trackable post service. For questions or further concerns, please send an email to [email protected]mimosaroot.com

Refunds for the orders shipped during COVID, especially using sea-freight, are made if your order haven’t received a tracking update in 3 months.

If the package was returned to us or couldn’t be delivered because of incorrect/incomplete address due to a mistake of a customer, we can reship your order free of charge or proceed with a refund excluding shipping costs.

Keeping ahead of COVID-19

Update 13-05-2021 for US costumers: shipments are travelling by air freight again, transit time 12-21 business days POST BREXIT shipping to UK is fixed, transit time 6-7 business days