What is your return policy?
We hope you’re happy with your purchase! However, if you wish to return an item, no problem – we’ve made it simple.
You can return your order within 14 working days for either a refund or a credit note.
Refunds are processed within 14 working days after we receive your returned item(s).
All unused items must be returned in their original packaging.
In some cases, we can offer a free return service – please contact us by email to check availability.
Normally, returns are made at your own cost, and you are responsible for the return shipment.
We recommend using a trackable postal service to ensure safe delivery.
All claims are handled responsibly and with care. If you have any complaints about shipping or packaging, please email us (using the address below) and include your order number and clear photos of the original packaging.
If your package is returned to us or undeliverable due to an incorrect or incomplete address provided by the customer, we can:
- Reship your order free of charge, or
- Refund your order minus the original shipping costs
* For questions, claims, or concerns, please send an email to [email protected]
