What does Mimosaroot.com in case of a lost package?

If your package appears lost in transit (with no tracking updates for at least 7 days) and/or we can clearly confirm this on the tracking page, we will reship your original order completely free of charge.

We want every customer to have a great experience with Mimosaroot.com, and we personally ensure that everyone receives their beloved Mimosa Hostilis root bark safely and reliably. If you believe your shipment might be lost, simply contact us, and we’ll take care of it promptly.

If your package shows the status “Delivered” but you haven’t received it, please follow the steps described in the “My package was marked as delivered, but I haven’t received it” section of this FAQ, or contact us for instructions and support.
Once these steps are completed and the package is confirmed as missing, you can file a missing parcel claim, and we will arrange a reshipment quickly and easily.

While it’s never a pleasant situation, rest assured – we will handle it for you with care and efficiency.