Oops… I put an incorrect shipping address!

Don’t worry, we can handle this.

1. If you notice a mistake or typo in your shipping address, please contact us as soon as possible by email or phone/voicemail.
2. If your order has not yet been shipped, we can update your address immediately before dispatch.
3. Once the order has been shipped out, we unfortunately cannot change or re-route the address.
   Exception: for DPD shipments, address rerouting may be possible through DPD’s online portal.)
4. If the package is returned to the sender, we will reship your order free of charge as soon as it arrives back to us.
5. Alternatively, we can issue a refund excluding shipping costs.
6. The same rules apply if you have moved while the package was in transit, or in the event of force majeure (unforeseeable delivery circumstances).

Can I do something in between?

1. We recommend keeping a close eye on your tracking information.
2. Call your local post office before the package arrives to inform them it’s your parcel and ask them to hold it for pickup.
3. Alternatively, request that the postal service forward the package to your new address – most postal providers offer this free of charge.
4. If you know the residents at the address listed on your order, you may also contact them directly and ask them to either refuse the delivery (so it returns to us) or hand it over to you once it arrives.
5. These steps often help resolve issues without delay and before the parcel is returned to the sender.

We’re always happy to help and will make sure you get the best possible solution for your specific case.