My package was marked as “delivered”, but I haven’t received it!
Our system automatically sends you an email notification as soon as your tracking status changes to “Delivered.”
If you haven’t received this email, don’t worry – we’re happy to help!
In any case, we encourage you to contact us directly so we can check your order status and make sure your package has arrived safely.
- Our shipments are always discreet, so sometimes it may not be immediately clear that the parcel is from us.
- If you need shipping details or sender specifications, please email us, and we’ll be happy to help.
Before contacting us, please go through the following checklist: - Check your surroundings: mailbox, doorway, hallway, garden, or any usual drop-off spots where parcels might be left.
- Look for a delivery notice from your local post office. The note should include instructions on how to collect or schedule redelivery.
- Verify the delivery date and time. Perhaps another household member accepted the parcel on your behalf.
- Double-check your address in the order confirmation email.
- If the address was entered incorrectly and the package was delivered to that address, please try to collect it from that location.
- Contact your local post office directly (not the general hotline). They can provide details such as who delivered the package and a Proof of Delivery (POD).
- If your parcel was misdelivered, you can request the carrier to retrieve and redeliver it to the correct address.
Following these steps usually helps locate the package quickly. If the parcel still cannot be found, contact us, and we’ll assist you with the next steps.
- USPS:
- Sometimes the USPS tracking system marks a parcel as “Delivered” prematurely. In such cases, please wait one additional business day, as the package often arrives shortly afterward.
- Couriers are trained to place parcels out of sight to protect them from potential theft – this means your package may be hidden nearby. That’s why it’s often helpful to contact your local post office directly, as they can check where and how the delivery was made.
- If, after these steps, there are still no signs of your package, it is considered lost or stolen. In that case, please file a missing parcel claim with USPS so the situation can be properly investigated.
- DPD:
- First, please check your mailbox and the DPD tracking page for a note from the courier. Your package may have been delivered to a neighbour or a DPD Pickup Point.
- If you still can’t locate the parcel, please email us. We will request detailed delivery information from DPD, including the GPS coordinates recorded at the time of delivery.
- This helps us quickly identify where the parcel was left and take the next appropriate steps to resolve the issue.
