How is COVID-19 effecting Mimosaroot.com?

Our carriers have informed us that the current global situation has meant that their standard processes are not running as normal. There are fewer transport aircrafts flying and as a result, some orders are waiting to be shipped out from the international mail centers. Fewer flights also mean that packages are being rerouted via different postal hubs once they reach the US. Disruptions within the US to the USPS system could mean further delays.

Registered shipments in Europe shipped with DPD experience little to no delays, except for some parts of Northern Italy.

We have been reassured by our couriers, and also by our customers, that our packages are being delivered but we are not able to monitor their progress, nor are we able to predict exactly how long they may take to reach their destinations.

At this point, all we are able to do is to ask for your patience and understanding. Until the global situation stabilizes and processes start to normalize, we are going to have to ask that you wait a little longer for your order to arrive.

We appreciate the obvious frustration caused by this situation. Please rest assured that we are committed to you receiving your order as quickly as possible and that we are monitoring the situation and adapting our shipping methods as required.

Keeping ahead of COVID-19

At this time, transport capacities from EU to the US are considerably reduced. Please note that effective September 15, 2020, Deutsche Post will ship some products to the US via ocean freight (and we are shipping now ONLY from EU). As a result, very lengthy transit times of at least 25 to 30 days should be expected. For destinations in the western United States or in remote regions the transit time may be considerably longer. Shipments within the EU and to UK still face no delays, transit time 3 days.